Claims

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.

Your request concerns an Air France flight

If you have already made a claim for which you have received a reference number, it is not necessary to fill out a new form for the same request.
You can contact our agents by phone at:

03 763 0870


- Baggage claims
Opening hours: Sunday to Monday from 09:00am to 05:30pm (local time)
Click here for more informations

- Passenger claims
Opening hours: Sunday to Thursday from 11:00am to 03:00pm (local time)

Your request concerns a flight
operated by Hop!

This instructions are valid only if your flight number starts by A5 (ex: A5 1234).

In order to take in account your claim faster, you address you demand on HOP! website.

Please note: if you travelled with HOP! but your ticket showed a Air France flight number, please contact Air France Customer Care.

Your request concerns Flying Blue

You are a Flying Blue member and would like to claim missing Miles.
You are a Flying Blue member and would like to modify an award ticket, submit a claim or consult our FAQs.
return to top of page